C. Credibility & Quality

Q:  How reliable are the results?

A:  The results are very reliable.  Care is taken at every step to guarantee reliability, from the time you register, to the draw site phase, to the transportation, to the lab analysis, to the review that all reports receive before they are sent on to you.  Further, recall that all results come from a reference laboratory.  Reference labs are regarded as providing the most consistent quality and accuracy.

Q:  Why does your company operate using a PO Box?  That concerns me.

A:  With a rapidly growing business, physical addresses change.  In order to provide stability and consistency for our clients YFH chose to use a PO Box rather than repeatedly changing physical addresses.

Q:  Since normal ranges don’t necessarily translate into good health, how did you determine the Optimum Ranges in my HealthPrint?

A:  Optimum ranges are determined by considering your height, weight, age, gender, health history other blood test scores, and comparing them to a database of clients who have tested with similar characteristics.

Q:  Does YFH sell products or endorse any particular brands of supplements?

A:  No.  YFH does not sell or get paid in any way for products.  YFH is a testing company without conflicts of interest.

Q:  Why should I believe your results are any more accurate than other places?

A:  YFH takes extra steps to ensure accuracy.  These steps include crosschecking the identity of the person being drawn (up to three different ways), barcode labeling all tubes at the draw site with client-specific labels, following the progress of the pickup from the collection site through the specimen’s transportation to the lab, having a reference lab do the analysis, using a single-sited central analysis center for all samples, having results from the lab electronically transmitted (to avoid data entry errors) and having qualified staff check all reports for accuracy.

Q:  Does your company do hair, urine, and/or saliva analysis?

A:  No.  We never have.   YFH believes that blood is the best vehicle for preventive testing.

Q:  What is a central analysis center?  Why is that important?

A:  Having a central analysis center instead of labs scattered across the country gives YFH much more control over the testing and reporting process.  Equipment, procedures, computer systems, and people are much more consistent than would otherwise be possible when using regional labs.  All this helps ensure accuracy.  The job of introducing the very best technology is also made much easier with a central analysis center.